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Loan Depot
Quality Control Analyst - Consumer Direct Lending

Position Purpose:

The Quality Analyst is responsible for ensuring that the business meets both regulatory and customer service guidelines.

Position Description:

The Quality Control Analyst will partner with all departments to ensure the consumer lending division meets both regulatory and customer service guidelines. The position requires experience and knowledge of the tools necessary to assess calls, and process and procedures. The QC Analyst must maintain a full knowledge of the business processes and new regulations being implemented. The position collaborates with the management team to implement successful action plans that improve overall quality metrics to meet federal regulations while effectively providing best in class customer service.
Job duties include but are not limited to:
Provide quality monitoring reports.
• Audit consumer lending process and procedures for quality and compliance.
• Provide quality audit reports.
• Provide guidance and coaching for areas of opportunity.

Special Skills & Qualifications:

• Read, interpret and apply federal, state and local collection laws, rules, regulations and company policies and procedures.
• Ability to effectively interact with internal customers towards reaching the common goal of resolving providing excellent customer service and following compliance guidelines.
• Excellent communications skills, both written and verbal.
• Ability to adapt to change and work in a fast-paced environment.

 Additional Skills/Professional Characteristics:
- Minimum 2 years combined experience in Customer Service, Quality Control, Consumer Lending, Loan Servicing.
- Microsoft Excel proficiency is mandatory
- Bi-lingual, English and Spanish, is a plus.
- Must be production and accuracy-oriented and be flexible to business needs.


















Job Specs
Job ID #: 26320
Apply Job Online: Click Here
Job Location: Foothill Ranch, CA
Job Type: Full Time
Last Modified: 4/16/2017
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